Softub Sales & Service Center
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An authorized Softub Service and Sales Center.
Softub Care Tips
30 Jan 2006

Softub Care Made Simple


Hot tub water chemistry can get very confusing and we want to try to make it as simple as possible for you to understand and maintain your Softub properly. We have designed the following directions to make using your spa more enjoyable and trouble free. The chemicals we carry are specially formulated for use in a vinyl liner tub. Your Softub is to big an investment to risk any damage by using the wrong chemicals. We can ship any chemicals directly to you to ensure you are using the right products.

Water Balance:

When you first fill your tub the water can contain metals and minerals in it that can stain your liner. By adding 2oz. of Gon Metal and Stain Eliminator when you first fill you tub, it will neutralize the mineral elements in your spa. This product only needs to be added to your spa when you refill it.

Wait till your spa has warmed up, before you add any chemicals. The chemicals dissolve better in warm water. Check the PH of your water using the provided test strips. If the PH is low, add PH Up and if it is high add PH Down. Do this gradually by adding a tablespoon at a time until the proper PH level is reached. Keeping the PH in the proper range will significantly lengthen the life of your liner. Check the PH regularly and adjust if needed. If there is a consistant problem with your PH we have a solution. PH Hold is a product designed for keeping your PH level balanced once you reach the proper PH level. You should not have to use it again untill it is time to chang the water.

Once you have done these things your water is balanced properly and you are ready to sanitize.

Water Sanitation:

A sanitizer kills germs, bacteria, and impurities in the water. There are many sanitizers available on the market today but we recommend using your Softcare granular chlorine or Soft Chlor. It is the simplest and most efficient sanitizer available. Add about 2 tablespoons of chlorine once your water is balanced at start up to establish a chlorine residuel in the water. After that, check your chlorine regularly with your test strips and add chlorine as needed. The amount of chlorine needed will be determined by how much you use the spa and how many contaminants are added to the water. A tablespoon or so of chlorine 2 to 3 times a week is a good rule of thumb for a Softub getting heavy use. Always add chlorine with the jets running.

All Softubs come equipped with a built in Ozonator, Ozone is a gas that is automatically introduced into the tub to oxidize contaminants and reduce the amount of chemicals needed to keep the tub clean.

Products We Recommend:

Spa Perfect: is a natural enzyme that reduces waterline ring, clogged filters, etc. by naturally breaking down body oils as well as other contaminants in the water.

Spa Frog: is a mineral purifier which helps kill bacteria so you can use less sanitizer. We like anything that reduces the amount of chlorine you have to add to the water.

Tub Guard Protective Cover: This is a lightweight cover that you can use if you are not going to be using your spa for a while or if you are in an area with intense sunshine or lots of dust, trees, etc.

Other Products We Carry:

Defoam: this chemical rids your spa of excess foam that may be caused by soaps, shampoos, cleansers, and other residues that may get carried into your spa.

Water Clear: this will help restore clarity and refresh dull water, water clear will not affect your PH and alkalinity levels.

We also offer many accessories for the Softub. Drink trays, pillows, and soft cushions just to name a few.

Routine Maintenance:

The best way to clean a waterline ring is to use a soft scrub pad and a little baking soda. Never use soap or a cleanser that can make your tub foamy.

Remove your filter once a month or so and rinse off with a garden hose. The filter will just snap on and off of either of the two drains on the bottom of your spa. You should wait until the water is heated before you initially install or replace your filter. Your filter cartridge will need to be replaced when it can no longer be cleaned or needs to be cleaned more often, usually yearly.

Once every 3 or 4 months based on usage you will want to drain and refill your spa. This is a perfect time to wipe down the interior of your spa thoroughly and use 303 vinyl protectant on the exterior while it refills.

If you follow our recommendations and keep your water balanced, use the proper chemicals, and take care of your Softub you will get many years of enjoyment from it with little to no problems. Ten minutes a week to test the water and add chemicals and an hour or so 3 to 4 times a year to clean and protect the vinyl is all it takes. Please feel free to call us with any questions. If you want to be sure you are using the right products for your Softub call us and we will have them delivered to your door. The same applies for any other accessories that you may need.

Though we have tried to simplify the basics of your spa care for you we do highly recommend that you read the guide that comes with your spa and always read the directions on the back of all chemicals.